AI Agents · Customer Service
Never miss a call. Ever.
Our Out-of-Hours Agent runs your on-call process around the clock — answering, diagnosing the issue, and dispatching the right engineer, even at 3 AM.
Incoming call · 2:14 AM
“Our boiler’s making a loud banging noise and now there’s no hot water at all…”
“That sounds urgent — I’m dispatching your on-call engineer now, they’ll call you within 10 minutes.”
What It Does
Your business, running while you sleep
Real emergencies get escalated. Everything else gets handled without waking anyone up.
An on-call process that runs itself
The agent talks the customer through what’s wrong, and only escalates to your on-call engineer when it’s a genuine emergency.
No more Monday morning catch-up
Jobs booked overnight go straight into your job platform — nobody has to spend Monday morning working through a pile of missed calls.
A WhatsApp instead of a 3 AM ring
You get notified on WhatsApp whenever a call-out happens — so you’re informed without being the one who has to pick up the phone.
Fully integrated with the systems you already use
Simpro
Commusoft
WhatsApp
HighLevel
MRI Software
Built for the calls that can’t wait until 9 AM
Answers and books jobs 24/7 — evenings, weekends, and holidays included.
Only wakes up your on-call engineer when it’s genuinely urgent — not every call.
Every call-out logged and visible the next morning — nothing to reconstruct from memory.
Emergency · Dispatched 2:14 AM
No hot water, banging noise · On-call engineer notified
Booked · Sat 10:00 AM
Non-urgent leak · No call-out needed overnight
3 calls handled · Sun overnight
0 missed · 0 wake-up calls to your team
Keep your business running 24/7
See how the Out-of-Hours Agent would handle your actual on-call process, in a live demo.